Terms & Conditions
1. Introduction
DINO ROSSI GULLSMED, KOKKINOS (Org. No. 933 927 725) only enters into contracts with individuals who are at least 18 years old. If you are younger than this, you must obtain parental consent.
A contract is established when you decide to place an order. At that moment, we gather the necessary personal information needed to communicate with you and fulfill your order. This information is safeguarded against unauthorized access unless you grant us explicit permission to share it. We adhere to GDPR regulations, and you have the right to request access to the information we hold about you at any time. For comprehensive details on how we manage personal data, please refer to our privacy policy. If you choose to use Klarna during checkout, they will retain your information to process the payment, as outlined below.
Your personal data is securely protected from external access and is never shared with third parties. Here is a segment from Klarna’s data policy: “Klarna is dedicated to ensuring your privacy, which means we collect and handle personal information responsibly, always considering privacy. This privacy statement details how we gather and use your personal data when you use Klarna’s services (‘the services’) or become a Klarna user. It also outlines your rights and how to exercise them. The privacy policy explains how we manage personal data across all our services, so it’s important that you read and understand it before using Klarna, particularly the sections relevant to the services you plan to use.”
We reserve the right to correct errors, such as pricing or typographical mistakes, after the fact. If you’re not happy with any corrections made, you can cancel your order at no extra charge. Additionally, we reserve the right not to fulfill an order, such as when items are out of stock or if there are technical issues. Our sizes follow the European sizing system, and the numbers are approximate estimates. All products remain the property of DINO ROSSI GULLSMED, KOKKINOS until full payment is received. We also reserve the right to cancel a purchase if there are suspicions of fraud.
2. Delivery
We make every effort to ensure that your product is received as quickly as possible. The delivery time is approximately 22-25 business days.
If the outer packaging is damaged upon arrival, you should refuse the package and report it to the driver or postal representative. If you’re uncertain about the situation, please contact us. If you find that anything is missing or damaged after opening the package, you must notify us as soon as possible.
DINO ROSSI GULLSMED, KOKKINOS will send an order confirmation to the email address you provided before shipping your items. If the package is lost during transit, you should notify us within a reasonable timeframe, meaning as soon as you suspect that the package may be lost.
Deliveries are made via FedEx International Priority and Bring. All of our shipments can be tracked through the carrier. A valid ID is required when picking up your parcel.
3. Payment
Credit Card Payments
You can use Visa or Mastercard to complete your payment. Simply select the credit card option and follow the steps provided. Your order will only be shipped once it’s ready, and the payment will be processed in full at that time, with no additional fees charged.
Klarna or PayPal
If you choose Klarna or PayPal for your payment, all PCI DSS security standards are followed. Depending on the type of card you use, you may need to connect it to services like Mastercard Secure Code or Verified by VISA. This can usually be done via your online banking or by using a separate login if your card isn’t already linked. You will also be required to enter the CVC code, which can be found on the back of your card. All of our payment methods are secure and make use of SSL certificates where applicable.
Invoice Payments
We also offer the option to pay by invoice through Klarna. When you choose this option, a credit check will be carried out using your personal ID number, and a comparison will be made between your ID and the registered address. If you prefer not to have the goods delivered to your registered address, you can select a different payment method. There are no invoicing fees (NOK 0). The payment term is 14 days. If payment is late, a reminder fee will apply along with interest of 2% per month, plus the current reference rate.
Installment Payments
We provide the option to pay in instalments through Klarna. You can submit your instalment request during the checkout process, and you’ll be notified immediately if it’s approved. Delivery will only be made to your registered address. Klarna will send you an account agreement, which you must review for accuracy, sign, and return using the enclosed reply envelope.
Your request will result in a standard credit check. For further details, refer to Klarna’s general terms and conditions.
4. Cancellation Policy
All our products fall under the usual e-commerce law that allows a 14-day cancellation period, provided the product is unused, in its original condition, and includes all original packaging. The outer packaging must remain intact, and all parts must be returned. We cannot accept returns for items that are scratched or damaged. The right of cancellation does not apply to diamonds with a value over 100,000 NOK.
Returns
You can return items from our standard collection within 14 days of receiving them, and we will issue a full refund. A return is considered initiated once the package has been handed over to the shipping provider.
Important Notice
All items being returned must be meticulously packaged and in pristine condition. Please handle rings with care during fitting. Additionally, any accompanying diamond certification must be included with your return.
Contact Information for Returns:
- Email: info@dinorossi.no
- Phone: +47 93995475 (Norway)
5. Product Range & Services
DINO ROSSI GULLSMED, KOKKINOS reserves the right to alter its product offerings and may remove items from its catalogue before a purchase is completed. We also reserve the right to discontinue sales of items in our selection. If a diamond listed on our website is unavailable or incorrectly priced, we rely on our suppliers and reserve the right to cancel the order or offer a similar item. We are not responsible for typographical errors on the site. Please be aware that product images may not accurately represent the actual appearance. DINO ROSSI GULLSMED, KOKKINOS reserves the right to modify prices and correct any pricing mistakes.
6. Force Majeure
DINO ROSSI GULLSMED, KOKKINOS is not liable for any failure to meet obligations under this agreement if such failure is due to circumstances beyond our control, including government actions or inaction, changes in laws, labour disputes, blockades, fires, floods, sabotage, accidents, or other natural disasters. This also includes governmental decisions that negatively impact the market or our products, such as restrictions, warnings, or prohibitions. Significant market downturns or exposure to criminal activities affecting business operations are also included.
7. Disputes
Any complaints or questions regarding DINO ROSSI GULLSMED, KOKKINOS’ products or services should be directed to our customer service at info@dinorossi.no or by phone at +4793995475. If you are unsatisfied with how your issue was handled, you may contact the Norwegian Consumer Council for mediation or use the EU dispute resolution platform.
8. Personal Data
We are required to collect and process personal data, including your name, address, email, phone number, and personal identification number, to fulfil the services you request, such as sending ring sizes or managing orders.
We obtain your data through interactions with us via online forms, emails, phone calls, or orders. We adhere to current data protection laws in all processing of personal data. The legal basis for processing your data is the consent you provided by interacting with us (accepting our terms and conditions). Your information will be retained as long as it is relevant to the purpose for which it was collected. For instance, order information will be deleted once the order is fulfilled, while product-related information will be retained for the product’s lifespan.
Your data may be shared with companies within our group or with partners who have data processing agreements. We may also share your personal data with third parties when legally required.
DINO ROSSI GULLSMED, KOKKINOS is the data controller. You have the right to contact us to access, correct, transfer, or limit the processing of your personal data, or to request its deletion. You can easily do this by reaching out to us through the provided link.
If you have concerns regarding our handling of your personal data, you have the right to file a complaint with the Norwegian Data Protection Authority (Datatilsynet).